Gaming is fun — but only when it stays within limits. At 393ok, we believe responsible gaming is the best gaming. With our tools and guides, you can always play safely.
To support responsible gaming at 393ok, we provide a set of practical tools that help you manage your time and money.
Set a limit on how much BDT you'll deposit daily, weekly, or monthly before you start. Once that limit is reached, no further deposits are possible — so there's no risk of going over budget.
Decide in advance how long you want to play. When your time is up, 393ok will automatically notify you and prompt you to take a break.
If you need a break from gaming for a while, use the cooling-off option. You can temporarily suspend your account for anywhere between 24 hours and 6 weeks.
If you want to step away from gaming for an extended period, use the self-exclusion tool. You can exclude yourself completely for anywhere between 3 months and 5 years.
If you exceed a set loss amount, 393ok will automatically end your gaming session. This protects you from significant financial harm.
If you are struggling with gaming, our specialist support team is available around the clock. Professional counseling services are also available.
Responsible gaming means treating gaming as a form of entertainment, not a livelihood. At 393ok, we believe the real enjoyment of gaming comes when you play within your means. Going beyond your budget or making decisions driven by emotion takes the fun out of gaming.
Responsible gaming does not mean playing less — it means playing with awareness. Before each session, take a moment to decide how much time and money you are willing to spend, then stick to those limits. That one small habit keeps your gaming experience enjoyable for the long run.
Responsible gaming is a core pillar of the 393ok platform. We want every user to enjoy gaming from a place of mental well-being and financial stability. That is why we have built a range of protection tools designed to put you in control.
Keep in mind: Gaming is never a source of income. Never play with money you cannot afford to lose. Responsible gaming is the only way to play.
Following international gaming authority guidelines, 393ok monitors the gaming patterns of every account. If any unusual behavior is detected, our team will reach out to you. This is not a punishment — think of it as a friendly heads-up.
Gaming addiction usually develops gradually, so many people do not notice it at first. Pay attention to the signs below — if you or someone you know shows any of them, it is important to act quickly.
If even one of the signs above applies to you, reach out to our support team now. Acknowledging the problem is the first step toward solving it.
Ask yourself the questions below. If you answer "yes" to most of them, consider seeking help. It is not a sign of weakness — it is a sign of self-awareness.
Do you often spend more time or money on gaming than you planned?
After a loss, do you try to win it back in the next session?
Have you hidden the truth about your gaming from family or friends?
Do you feel moody or irritable when you cannot play?
Is gaming affecting your daily responsibilities, family life, or career?
Have you ever turned to gaming to relieve anxiety or stress?
Positive signs: If all your answers are "No," you're gaming responsibly. Even so, keep checking in with yourself regularly.
Our protection tools are available in your account settings. After logging in, go to the "Responsible Gaming" section to find all options. Each tool is explained in detail below.
Set daily, weekly, or monthly deposit limits from your account settings. Decreasing a limit takes effect immediately, while increasing one takes 24 hours — so a decision made in the heat of the moment cannot take effect right away.
You'll receive a notification at set intervals reminding you how long you've been playing. It's a prompt to step away and take a short break.
Every 30 minutes or 1 hour, a popup will appear showing your session details — how long you've been playing and how much you've won or lost. It keeps you grounded in reality.
Take a break from gaming for 1 day to 6 weeks. During this period your account will be locked and no deposits can be made. Your account will reactivate automatically once the break ends.
You can fully exclude yourself for 3 months, 6 months, 1 year, or 5 years. During this time, there will be no way to open an account or make a deposit.
If you feel gaming is no longer right for you, contact our support team to permanently close your account. It's completely free and can be done at any time.
Build a few simple but effective habits for responsible gaming. These tips have been gathered from experienced gamers at 393ok.
Golden Rule: If gaming stops being fun, stop playing. Entertainment should be a choice, not a compulsion. Responsible gaming is the core principle at 393ok.
393ok is a strictly 18+ platform. We believe keeping minors away from online gaming is not just a legal obligation — it is our ethical responsibility. To that end, we have put a number of strict measures in place.
Age verification is mandatory at registration. National ID may be requested in cases where age is in doubt.
If a user is confirmed to be under 18, their account will be permanently closed immediately.
Parents can contact us directly to block their child's access.
For family protection, we recommend using software such as Net Nanny or Qustodio.
To Parents: If your child has accidentally created an account, please notify us immediately at [email protected]. We will act swiftly and will not retain any of their information.
Gaming addiction is a recognized mental health condition. There is nothing to be ashamed of. With the right help, recovery is possible. 393ok is here for you every step of the way.
Speak directly with our support team. We're always ready to talk through any gaming concerns you may have.
Send us a detailed message at [email protected]. Our specialist team will review your issue and get back to you with assistance.
Keep in mind: Seeking help takes courage. 393ok's commitment to responsible gaming isn't just words — we genuinely want to be there for you.